PRIVACY POLICY

The Pencil Room Online

Effective Date: 1st January 2024

SUMMARY

For clarity only, not legally binding.

  • We collect personal information to provide our services, including account setup, payments, and communication.

  • Our platform is hosted by Podia Labs Inc, which also collects and processes your data under its own privacy policy.

  • We use Podia’s email system for communications and marketing (with your consent where required).

  • We do not sell your personal information.

  • You can request access to, correction of, or deletion of your data.


1. INTRODUCTION

This Privacy Policy explains how The Pencil Room Online (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use:

  • www.thepencilroomonline.podia.com (the “Site”)

  • Sketch Club membership, individual classes and courses and all related products and services (the “Services”)

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect personal information you provide directly, including:

  • Name

  • Email address

  • Billing and payment information

  • Account login details

  • Any content you upload (text, images)

  • Communications with us

2.2 Automatically Collected Information

We (and our platform provider) may automatically collect:

  • IP address

  • Browser and device information

  • Usage data (pages viewed, time spent, interactions)

  • Cookies and tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and maintain the Services

  • Process payments and manage subscriptions

  • Communicate with you (including service updates and support)

  • Send marketing emails where permitted

  • Improve and develop our Services

  • Monitor usage and prevent misuse

4. EMAIL COMMUNICATIONS AND MARKETING

4.1 Service Emails

We may send you transactional emails related to your account, purchases, or subscriptions (e.g. receipts, updates, important notices).

4.2 Marketing Emails

We may send you marketing communications (e.g. newsletters, new classes, offers) using Podia’s email system.

By signing up for our Services, you consent to receive such communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

5. THIRD-PARTY PLATFORM (Podia Labs Inc)

5.1 Platform Hosting

Our Services are hosted by Podia Labs Inc (”Podia”), a third-party platform provider. Podia provides infrastructure for:

  • Account management

  • Content delivery

  • Payment processing

  • Email communications

5.2 Independent Data Collection by Podia

Podia may independently collect, process, and store your personal information as part of providing its services.

This includes (but is not limited to):

  • Account registration data

  • Payment and billing information

  • Usage analytics

  • Cookies and tracking technologies

5.3 Separate Relationship with Podia

Your use of the platform may also create a direct relationship between you and Podia.

Podia’s handling of your personal information is governed by its own privacy policy and terms. We encourage you to review Podia’s Privacy Policy.

5.4 Our Responsibility

We are responsible for how we use your personal information within our business. However, we do not control and are not responsible for Podia’s independent data practices.

6. SHARING OF INFORMATION

We do not sell your personal information.

We may share your information with:

  • Service providers (including Podia and payment processors)

  • Legal authorities where required by law

  • Third parties where necessary to protect our rights or enforce our Terms

7. DATA STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

9. YOUR RIGHTS

Depending on your location, you may have rights including:

  • Access to the personal information we hold about you

  • Correction of inaccurate information

  • Deletion of your data (where applicable)

To make a request, please contact us using the details below.

10. COOKIES

We and our platform provider use cookies and similar technologies to:

  • Operate and maintain the Services

  • Analyse usage

  • Improve user experience

Where required by law, we rely on consent mechanisms provided by our platform provider to manage cookie preferences.

You can also manage cookies through your browser settings.

11. INTERNATIONAL USERS

Your information may be transferred to and processed in countries outside your own, including by Podia and other service providers.

By using the Services, you consent to such transfers.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will take effect upon posting.

13. CONTACT

If you have any questions or requests regarding this Privacy Policy, please contact:

emily@thepencilroomonline.com

END OF POLICY